Log Chatbot Questions to Google Sheets Using SiteSpeakAI + Gtwy AI
When a new SiteSpeakAI chatbot message arrives, use Gtwy AI to detect whether it’s a question—and if it is, automatically log the message into Google Sheets for follow-up and reporting.
By Rakshit Sharma
Installed by 1 users
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Log Chatbot Questions to Google Sheets Using SiteSpeakAI + Gtwy AI
Log Chatbot Questions to Google Sheets Using SiteSpeakAI + Gtwy AI
Introduction
Keep your team focused on the conversations that matter most. This workflow watches new SiteSpeakAI chatbot messages, asks a Gtwy AI agent whether the message is a question, and then logs only the question-type messages into Google Sheets for easy triage and analytics.
Benefits
- Automatically separates questions from non-questions (no manual sorting)
- Creates a clean Google Sheets queue for follow-ups and tracking
- Improves response workflows by highlighting high-intent conversations
- Reduces noise in reporting by logging only what needs action
Trigger Event
When a new message is added to any conversation in SiteSpeakAI.
Actions
- Analyze the incoming message with Gtwy AI to determine whether it “sounds like a question,” returning a strict yes/no result.
- If the AI returns “yes” (case-insensitive), the workflow adds a new row in Google Sheets and writes the message content (the chatbot
entry) into the selected column. - If the AI returns “no,” the workflow does nothing—keeping your sheet reserved for actionable, question-based messages only.
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
