Post‑Delivery NPS Calls with AI, then Auto‑Email or Zendesk Ticket
After a Shopify order is delivered, place an AI phone call to capture NPS, then send a thank‑you email for high scores or open a Zendesk ticket for low scores.
By Rishabh kumawat
Installed by 1 users
- content greater than threeSend Email
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Post‑Delivery NPS Calls with AI, then Auto‑Email or Zendesk Ticket
Post‑Delivery NPS Calls with AI, then Auto‑Email or Zendesk Ticket
Introduction
Turn every delivery into a quick feedback loop. Capture NPS by phone, thank happy customers, and escalate unhappy ones automatically. ✅
Trigger Event
Shopify marks an order as Delivered. That’s your cue to request feedback.
Actions
- An AI voice agent calls the customer to ask for a quick rating (e.g., “How likely are you to recommend us, 1–5?”). Make sure you map the customer’s phone from Shopify to the call step.
- The workflow briefly waits so the call can complete.
- It fetches the latest call transcript from the AI voice platform.
- An AI parser extracts just the numeric rating from the transcript.
- If the rating is greater than 3 (promoters):
- The customer receives a friendly thank‑you email and a gentle prompt to leave a review. Map name and email from Shopify to this step.
- Else (passives/detractors):
- A Zendesk ticket is created with the rating and a concise call summary so your support team can follow up fast.
Benefits
- Capture feedback at the perfect moment after delivery
- Save agent time with automated outbound calls and parsing
- Faster response to low scores with instant Zendesk tickets
- Consistent follow‑ups and fewer manual errors
- Boost reviews by thanking happy customers right away
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
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