Razorpay Refund Processed → Create Google Forms Feedback (Optional WhatsApp alert)
Automatically create a customer refund feedback survey in Google Forms when a Razorpay refund is processed, with an optional WhatsApp Business template message to inform customers or your team.
By MAYANK
Installed by 1 users
Razorpay Refund Processed → Create Google Forms Feedback (Optional WhatsApp alert)
Razorpay Refund → Google Forms Feedback Survey
Introduction
Turn every refund into a learning moment. Automatically create a Google Forms survey when a Razorpay refund is processed, so you can capture CSAT/NPS-style feedback fast. ✅
Trigger Event
When Razorpay sends a “refund.processed” webhook, the automation starts instantly—no manual work.
Actions
- A Google Forms feedback form is created for the refund case. The form includes ready‑to‑use questions about the refund experience (speed, clarity of communication, reason for refund, suggestions), so you can start collecting responses right away.
- Optional: Send a WhatsApp Business (Cloud API) template message to notify the customer or your internal team. Pick your approved template, choose the WABA and phone number, and add variables as needed. You can include the survey link after publishing and testing the flow.
Benefits
- Capture post‑refund feedback automatically; no copy‑paste work
- Learn why refunds happen and how to improve the process
- Faster follow‑ups via WhatsApp templates; consistent messaging
- Centralize responses in Google Forms for easy analysis
- Reduce errors and save time with hands‑off automation
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
