Send a WhatsApp template message in AiSensy when a Stripe payment fails
Automatically sends a predefined WhatsApp template via AiSensy using the customer’s order and shipping details from Stripe when a payment fails.
By Sujal Rai
Installed by 1 users
Send a WhatsApp template message in AiSensy when a Stripe payment fails
Send a WhatsApp template message in AiSensy when a Stripe payment fails
Introduction
When a payment fails in Stripe, fast communication can recover revenue and reduce support tickets. This automation uses Stripe order/shipping details to send a ready-to-use WhatsApp template message through AiSensy—instantly.
Benefits
- Notify customers immediately when a payment fails to speed up retries and recover sales
- Personalize messages with shipping/customer details without manual follow-ups
- Reduce support workload by proactively sharing next steps
- Keep customer communication consistent using approved WhatsApp templates
Trigger Event
When a payment fails in Stripe (for example, a payment_intent.payment_failed event).
Actions
- Capture key order details from Stripe, including customer name and shipping phone number.
- Send an AiSensy WhatsApp template message to the customer’s WhatsApp number.
- Fill template parameters (such as shipping/amount details) so the message includes relevant order context.
- (Optional) Include campaign/source/tags/attributes to track performance and segment outreach inside AiSensy.
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
