Send an AiSensy WhatsApp alert for low Google Forms feedback ratings
Automatically checks each new Google Forms response and sends an AiSensy WhatsApp message when the rating is below 2, so your team can follow up fast on unhappy customers.
By Sujal Rai
Installed by 1 users
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Send an AiSensy WhatsApp alert for low Google Forms feedback ratings
Send an AiSensy WhatsApp alert for low Google Forms feedback ratings
Introduction
Keep customer experience issues from slipping through the cracks. This automation watches new Google Forms feedback responses and instantly triggers an AiSensy WhatsApp message whenever the rating is below 2.
Benefits
- Respond faster to unhappy customers with instant WhatsApp alerts
- Reduce manual checking of form responses and avoid missed low ratings
- Create a consistent escalation flow for negative feedback
- Improve customer retention by enabling quicker follow-ups
Trigger Event
When a new response is submitted in Google Forms.
Actions
- The automation reads the submitted rating from the form response.
- It checks whether the rating is less than 2.
- If it is, it sends a WhatsApp template message via AiSensy to the provided phone number, using the respondent’s name and feedback details to personalize the outreach.
- If the rating is 2 or higher, no WhatsApp message is sent.
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
