Connect 2Chat and birdeye to Build Intelligent Automations

Choose a Trigger

2Chat

When this happens...

Choose an Action

birdeye

Automatically do this!

Enable Integrations or automations with these events of 2Chat and birdeye

Enable Integrations or automations with these events of 2Chat and birdeye

Triggers

New WhatsApp Message Received

New WhatsApp Message Received

Runs when a new WhatsApp message is received in 2Chat.

New WhatsApp Message Sent

New WhatsApp Message Sent

Runs when a new WhatsApp message is sent in 2Chat.

New WhatsApp Message

New WhatsApp Message

Runs when a new WhatsApp message is sent or received.

WhatsApp Call Received

WhatsApp Call Received

Runs when a new WhatsApp call is received.

New Message Reaction

New Message Reaction

Runs when someone reacts to a message.

Message Edited

Message Edited

Runs when a message is edited in 2Chat, including edits in group conversations.

Actions

Create Contact

Create Contact

Creates a new contact in your system with the provided contact details.

Create Channel

Create Channel

The "Create Channel" action allows you to set up a new WhatsApp channel

Set WhatsApp About

Set WhatsApp About

Sets the About text on your 2Chat-connected WhatsApp number.

Send WhatsApp Text Message

Send WhatsApp Text Message

Sends a text message to a WhatsApp-enabled phone number.

Check Phone Number On WhatsApp

Check Phone Number On WhatsApp

Checks whether a given phone number has an active WhatsApp account.

Create WhatsApp Group

Create WhatsApp Group

Creates a new WhatsApp group in your account.

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Frequently Asked Questions

How do I start an integration between 2Chat and birdeye?

To start, connect both your 2Chat and birdeye accounts to viaSocket. Once connected, you can set up a workflow where an event in 2Chat triggers actions in birdeye (or vice versa).

Can we customize how data from 2Chat is recorded in birdeye?

Absolutely. You can customize how 2Chat data is recorded in birdeye. This includes choosing which data fields go into which fields of birdeye, setting up custom formats, and filtering out unwanted information.

How often does the data sync between 2Chat and birdeye?

The data sync between 2Chat and birdeye typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from 2Chat to birdeye?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between 2Chat and birdeye?

Yes, you can set conditional logic to control the flow of data between 2Chat and birdeye. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

2Chat

About 2Chat

2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.

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birdeye

About birdeye

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

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