Integrate 2Chat with Featurebase to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Feedback Post in Featurebase when New WhatsApp Message Received in 2Chat
Update Feedback Status in Featurebase when New WhatsApp Message Received in 2Chat
Add Voter to Post to Featurebase when New WhatsApp Message Received in 2Chat
List Feedback Posts from Featurebase when New WhatsApp Message Received in 2Chat
Get Feedback Statuses from Featurebase when New WhatsApp Message Received in 2Chat
Start from a real workflow other teams are already running.
2Chat
When this happens...
New WhatsApp Message Received
New WhatsApp Message Sent
New WhatsApp Message
WhatsApp Call Received
New Message Reaction
Message Edited
WhatsApp Group Message Received
WhatsApp Group Participant Reacts
Participant Joins WhatsApp Group
Participant Removed From WhatsApp Group
Featurebase
Automatically do this!
Create Feedback Post
Update Feedback Status
Add Voter to Post
List Feedback Posts
Get Feedback Statuses
List Admins
Create Conversation
Create Or Update Contact
List Companies
Get Conversation Summary
Create Or Update Company
Update Conversation
Create Ticket
List Conversations
Create Or Rename Tag
List Feedback Tags
List Ticket Categories
Create Feedback Post in Featurebase when New WhatsApp Message Received in 2Chat
Use this flowUpdate Feedback Status in Featurebase when New WhatsApp Message Received in 2Chat
Use this flowAdd Voter to Post to Featurebase when New WhatsApp Message Received in 2Chat
Use this flowList Feedback Posts from Featurebase when New WhatsApp Message Received in 2Chat
Use this flowGet Feedback Statuses from Featurebase when New WhatsApp Message Received in 2Chat
Use this flowList Admins from Featurebase when New WhatsApp Message Received in 2Chat
Use this flowCreate Conversation in Featurebase when New WhatsApp Message Received in 2Chat
Use this flowCreate Or Update Contact in Featurebase when New WhatsApp Message Received in 2Chat
Use this flowList Companies from Featurebase when New WhatsApp Message Received in 2Chat
Use this flowGet Conversation Summary from Featurebase when New WhatsApp Message Received in 2Chat
Use this flowEverything you can automate between 2Chat and Featurebase.
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new WhatsApp message is received in 2Chat.
Runs when a new WhatsApp message is sent in 2Chat.
Runs when a new WhatsApp message is sent or received.
Runs when a new WhatsApp call is received.
Runs when someone reacts to a message.
Runs when a message is edited in 2Chat, including edits in group conversations.
Action is the task that follows automatically within your 2Chat integrations.
Creates a new contact in your system with the provided contact details.
The "Create Channel" action allows you to set up a new WhatsApp channel
Sets the About text on your 2Chat-connected WhatsApp number.
Sends a text message to a WhatsApp-enabled phone number.
Checks whether a given phone number has an active WhatsApp account.
Creates a new WhatsApp group in your account.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.
Learn moreFeaturebase is a feedback management tool that helps you prioritize user feedback and make correct product decisions.
Learn moreSign up for a free viaSocket account, then authorize both your 2Chat and Featurebase accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between 2Chat and Featurebase as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Featurebase. No coding required.
Yes. You can set up a workflow where 2Chat triggers actions in Featurebase, and a separate workflow where Featurebase triggers actions in 2Chat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between 2Chat and Featurebase. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire 2Chat and Featurebase integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.