Connect Fresh kds and Gainsight Customer Communities to Build Intelligent Automations
Enable Integrations or automations with these events of Fresh kds and Gainsight Customer Communities
Enable Integrations or automations with these events of Fresh kds and Gainsight Customer Communities
Triggers
New Fresh KDS Event
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
Actions
Send KDS Message
Send the message to all the location’s devices.
Send Arrival Notification
Send the notification to all the location’s devices.
Cancel KDS Order
Cancel an active KDS order at a chosen location.
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Automate Instagram DM Replies, Reactions, and Team Alerts
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Frequently Asked Questions
To start, connect both your Fresh kds and Gainsight Customer Communities accounts to viaSocket. Once connected, you can set up a workflow where an event in Fresh kds triggers actions in Gainsight Customer Communities (or vice versa).
Absolutely. You can customize how Fresh kds data is recorded in Gainsight Customer Communities. This includes choosing which data fields go into which fields of Gainsight Customer Communities, setting up custom formats, and filtering out unwanted information.
The data sync between Fresh kds and Gainsight Customer Communities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fresh kds and Gainsight Customer Communities. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Fresh kds
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
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About Gainsight Customer Communities
Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
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