Connect SMS Manager by BulkSMS and Deskpro to Build Intelligent Automations
Choose a Trigger
When this happens...
Delivery Receipt Received
Choose an Action
Automatically do this!
Create Brand
Create Ticket
Create Organization
Find Ticket
Find Organization
Add Message to Ticket
Update Ticket
Create Person
Find Person
Ready to use SMS Manager by BulkSMS and Deskpro automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Delivery Receipt Received
Runs when a sent message is delivered or fails.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your SMS Manager by BulkSMS integrations.
Send SMS
Send an SMS message to one or more phone numbers.
Create Contact
Adds a new contact to SMS Manager.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
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Frequently Asked Questions
To start, connect both your SMS Manager by BulkSMS and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in SMS Manager by BulkSMS triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how SMS Manager by BulkSMS data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between SMS Manager by BulkSMS and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SMS Manager by BulkSMS and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SMS Manager by BulkSMS
SMS Manager by BulkSMS.com.au is a bulk SMS and MMS messaging platform. Send and receive text messages via API.
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