Full list

Supported Triggers & Actions

Everything you can automate between Acumbamail and Help Scout.

When this happensTriggers

A trigger is an event that starts a workflow.

Conversation Assigned

Conversation Assigned

Triggers when a conversation is assigned to agent.

Tags Updated

Tags Updated

Triggers when conversation tags are updated.

Update Customer

Update Customer

triggers when a customer is updated

Note Created

Note Created

Triggers when a note is created

Tag Created

Tag Created

Triggers when tag is created

Request a new Trigger for Acumbamail

Do thisActions

Action is the task that follows automatically within your Acumbamail integrations.

Add or Update Subscriber In a List

Add or Update Subscriber In a List

Adds a new subscriber to a subscriber list of your choosing. Can be used to update an existing subscriber too.

Unsubscribes a subscriber from a list

Unsubscribes a subscriber from a list

Unsubscribes an email address from a subscriber list of your choosing.

Delete Customer

Delete Customer

This action deletes the customer .

Create Email

Create Email

This actions creates a new email

Delete Email

Delete Email

Deletes the email of a customer.

Create Phone

Create Phone

This action creates the contact.

Request a new Action for Acumbamail
How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect Acumbamail and Help Scout?

Sign up for a free viaSocket account, then authorize both your Acumbamail and Help Scout accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Acumbamail and Help Scout as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Acumbamail to Help Scout?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Help Scout. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Acumbamail triggers actions in Help Scout, and a separate workflow where Help Scout triggers actions in Acumbamail. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Acumbamail and Help Scout. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Acumbamail and Help Scout integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.