
When this happens...
New conversation arrives
Get recent messages
Get recent agents
Fetch recent agent messages

Automatically do this!
Create Contact
Create Account
Add Contact Handle
Add Comment
Remove Conversation Links
Import Message
Assign Conversation
Add Conversation Link
Add Conversation Tags
Create Draft
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When this happensTriggers
A trigger is an event that starts a workflow.
Start a workflow for each new conversation received by the selected AgentX agent.
Retrieves messages from the selected conversation posted in the last few minutes.
Returns agents created within the selected time window, newest first.
Retrieve the agent's messages from the selected conversation that were sent recently.
Action is the task that follows automatically within your AgentX integrations.
Create a new chat with the selected agent so you can send messages and get responses.
Start a conversation with the selected agent and send your initial message.
Send a message from the chosen Agent into an existing conversation so the Agent can reply.
Creates a new contact.
Creates a new Account.
Add a handle (email, phone, etc) to a Contact.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your AgentX and Front accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in Front (or vice versa).
Absolutely. You can customize how AgentX data is recorded in Front. This includes choosing which data fields go into which fields of Front, setting up custom formats, and filtering out unwanted information.
The data sync between AgentX and Front typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AgentX and Front. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
Learn MoreFront is a collaborative email platform designed to streamline communication and enhance team productivity by allowing users to manage shared inboxes, automate workflows, and integrate with various business tools.
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