Connect AgentX and Perfex CRM to Build Intelligent Automations

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AgentX

When this happens...

Choose an Action

Perfex CRM

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New conversation arrives

New conversation arrives

Start a workflow for each new conversation received by the selected AgentX agent.

Get recent messages

Get recent messages

Retrieves messages from the selected conversation posted in the last few minutes.

Get recent agents

Get recent agents

Returns agents created within the selected time window, newest first.

Fetch recent agent messages

Fetch recent agent messages

Retrieve the agent's messages from the selected conversation that were sent recently.

New Contract

New Contract

Triggers when a new contract is created

New Customer

New Customer

Triggers when a new customer is added

Do thisActions

Action is the task that follows automatically within your AgentX integrations.

Start a conversation

Start a conversation

Create a new chat with the selected agent so you can send messages and get responses.

Send message to agent

Send message to agent

Start a conversation with the selected agent and send your initial message.

Send a message

Send a message

Send a message from the chosen Agent into an existing conversation so the Agent can reply.

Create Lead

Create Lead

Creates a new lead

Create Contract

Create Contract

Creates a contract in the system

Create Customer

Create Customer

Creates a new customer

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Frequently Asked Questions

How do I start an integration between AgentX and Perfex CRM?

To start, connect both your AgentX and Perfex CRM accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in Perfex CRM (or vice versa).

Can we customize how data from AgentX is recorded in Perfex CRM?

Absolutely. You can customize how AgentX data is recorded in Perfex CRM. This includes choosing which data fields go into which fields of Perfex CRM, setting up custom formats, and filtering out unwanted information.

How often does the data sync between AgentX and Perfex CRM?

The data sync between AgentX and Perfex CRM typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from AgentX to Perfex CRM?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between AgentX and Perfex CRM?

Yes, you can set conditional logic to control the flow of data between AgentX and Perfex CRM. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

AgentX

About AgentX

AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.

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Perfex CRM

About Perfex CRM

Perfex CRM is a customer relationship management software designed to help businesses manage their interactions with current and potential customers. It offers features such as client management, project management, invoicing, and support ticketing, making it ideal for small to medium-sized businesses looking to streamline their operations and improve customer engagement.

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