
When this happens...
New Conversation
Get recent messages
New Agent
Fetch recent agent messages

Automatically do this!
Create Contact
Update Contact
Delete Contact by Email
Search Contact
Create User
Update User
Search User
Delete User
Create Contact List
Update Contact List
Search Contact List
Delete Contact List
Create Contact Property
Update Contact Property
Delete Contact Property
Create a Team
Create Survey
Create Survey Folder
Update Survey
Search Contact Property
Update Survey Folder
Delete Survey folder
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when New Conversation Started With an Agent.
Retrieves messages from the selected conversation posted in the last few minutes.
Triggers when a new agent is created.
Retrieve the agent's messages from the selected conversation that were sent recently.
Triggers when a new contact is created.
Triggers when a new user is created.
Action is the task that follows automatically within your AgentX integrations.
Start a new chat with an agent
Start chat and send message
Send a message from Agent
Show agents and apply filters
Get agent conversations
List all workforces

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To start, connect both your AgentX and SurveySparrow accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in SurveySparrow (or vice versa).
Absolutely. You can customize how AgentX data is recorded in SurveySparrow. This includes choosing which data fields go into which fields of SurveySparrow, setting up custom formats, and filtering out unwanted information.
The data sync between AgentX and SurveySparrow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AgentX and SurveySparrow. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
Learn MoreSurveySparrow is a versatile survey platform that allows users to create engaging and interactive surveys. It offers a range of features to design, distribute, and analyze surveys, making it ideal for gathering feedback and insights from various audiences.
Learn More