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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Idea User
Triggers when a new idea user is created in sceduled time.
New Product
Triggers when a new product is created in scheduled time.
Do thisActions
Action is the task that follows automatically within your Aha! integrations.
Create a Feature
Creates a new feature in Aha.
Create an Idea User
Create an idea user.
Create a product
Create a product.
Create a release
Create a release.
Create a Note
Create a note.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
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Frequently Asked Questions
To start, connect both your Aha! and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Aha! triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Aha! data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Aha! and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Aha! and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Aha!
Aha! is a comprehensive product management software that helps teams set strategy, prioritize features, create visual roadmaps, and track progress.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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