
When this happens...
Automatically do this!
Create Contact List
Send SMS
List Tracking Numbers
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When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new call starts.
Runs when a call ends.
Action is the task that follows automatically within your AI21 Labs integrations.
Generate text from a prompt
Search and filter files in your AI21 Labs library.
Creates a new contact list.
Sends an SMS message from your account to a specified phone number.
Lists tracking numbers with optional filters for number or name.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your AI21 Labs and CallTrackingMetrics accounts to viaSocket. Once connected, you can set up a workflow where an event in AI21 Labs triggers actions in CallTrackingMetrics (or vice versa).
Absolutely. You can customize how AI21 Labs data is recorded in CallTrackingMetrics. This includes choosing which data fields go into which fields of CallTrackingMetrics, setting up custom formats, and filtering out unwanted information.
The data sync between AI21 Labs and CallTrackingMetrics typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AI21 Labs and CallTrackingMetrics. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
AI21 Labs is a leading innovator in artificial intelligence, specializing in advanced language models and AI-driven solutions. Their cutting-edge technology empowers businesses and developers to enhance productivity and creativity through natural language processing.
Learn MoreProvides call tracking, dynamic number insertion, routing, recording, and multi-channel attribution to connect calls, texts, chats, and form fills to the marketing sources that drove them. Offers conversation intelligence (AI-driven transcription and analytics), a softphone, developer APIs, and native integrations (Google Ads, HubSpot, Salesforce) to sync call data across stacks.
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