Connect AnnounceKit and Deskpro to Build Intelligent Automations
Choose a Trigger
When this happens...
Project or Post Activity Changes
New Comment Added
New Post Created
New Reaction Added
New Feature Request Added
New Subscriber Added
Choose an Action
Automatically do this!
Create Brand
Create Ticket
Create Organization
Find Ticket
Find Organization
Add Message to Ticket
Update Ticket
Create Person
Find Person
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Project or Post Activity Changes
Runs when project or post activity changes
New Comment Added
Runs when new comment is added
New Post Created
Runs when a new post is created in your AnnounceKit project.
New Reaction Added
Runs when a new reaction is added.
New Feature Request Added
Runs when a new feature request is added
New Subscriber Added
Runs when a new subscriber is added
Do thisActions
Action is the task that follows automatically within your AnnounceKit integrations.
Create Post
Create a new announcement in your active AnnounceKit project.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
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Frequently Asked Questions
To start, connect both your AnnounceKit and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in AnnounceKit triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how AnnounceKit data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between AnnounceKit and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AnnounceKit and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About AnnounceKit
AnnounceKit is a powerful tool for managing and distributing product updates and announcements. It helps businesses keep their users informed with real-time notifications and changelogs, enhancing user engagement and satisfaction.
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