Connect api.video and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
Live Stream Started
Live Stream Ended
New Live Stream Created
New Video Created
Choose an Action
Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Live Stream Started
This Trigger will fire when a Live stream has Begun Broadcasting
Live Stream Ended
Triggers whe a Live stream ended
New Live Stream Created
Returns newly created live streams at scheduled time intervals.
New Video Created
Returns newly created videos based on the scheduled time interval.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your api.video integrations.
Find Tickets
Finds existing tickets that match your search query.
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create a User
Creates a new user in Zendesk Support.
Remove Tag From Ticket
Removes a tag from a ticket.
Update Ticket
Updates an existing ticket's status and adds comments.
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Frequently Asked Questions
To start, connect both your api.video and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in api.video triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how api.video data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between api.video and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between api.video and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About api.video
api.video is a video hosting and streaming service that allows users to upload, manage, and deliver videos with ease. It provides APIs to integrate video functionalities into applications.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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