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viaSocket
Integrationsapi.videoZendesk Support
api.video + Zendesk Support

Connect api.video and Zendesk Support to Build Intelligent Automations

Choose a Trigger

api.video

When this happens...

Choose an Action

Zendesk Support

Automatically do this!

Ready to use api.video and Zendesk Support automations

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Automate Instagram Comment Replies with Smart DMs

trigger
When
Default app icon
Instagram for Business
Instant Trigger
Do
getRandomCommentReplyFunction
cmntp4d3SwSR
IF
    • text is ai
      Workflow step icon
      ReplytoComment
      Workflow step icon
      Send a Private Reply
      Add Step
    • Is guide comment
      Workflow step icon
      ReplytoComment Guide
      Workflow step icon
      Send a Private Reply Guide
      Add Step
    • multi keyword match
      cmntdqJzLMYS
      Workflow step icon
      ReplytoCommentMultiKeyword
      Add Step
Continue from here
View Template

Automate Expense Report Approvals via Slack & QuickBooks

trigger
app icon
app icon
app icon
app icon
When
Default app icon
Google Forms
Runs Every 15 Minutes
Do
Workflow step icon
Send for Approval
IF
    • Send for Approval accept
      Workflow step icon
      Create Entry of expenses
      Add Step
    • Send for reject
      Workflow step icon
      Mail for Rejection
      Add Step
Continue from here
Workflow step icon
Add Expense Details
View Template

Automate Instagram DM Replies, Reactions, and Team Alerts

trigger
app icon
app icon
When
Default app icon
Instagram for Business
Instant Trigger
Do
convertTimestampToIST_Message_Time
Workflow step icon
Give Prompt and Get Structured Response
IF
    • has response
      Workflow step icon
      SendDMMessage
      Add Step
    • Notify team
      Workflow step icon
      SendMail
      Add Step
    • has react
      Workflow step icon
      SendDMMessage React
      Add Step
Continue from here
View Template

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Live Stream Started

Live Stream Started

This Trigger will fire when a Live stream has Begun Broadcasting

Live Stream Ended

Live Stream Ended

Triggers whe a Live stream ended

New Live Stream Created

New Live Stream Created

Returns newly created live streams at scheduled time intervals.

New Video Created

New Video Created

Returns newly created videos based on the scheduled time interval.

New Organization

New Organization

Retrieve organizations created since a specified time (provided in minutes) from Zendesk.

New User

New User

Triggers when a new user is created.

Do thisActions

Action is the task that follows automatically within your api.video integrations.

Find a User

Find a User

Finds an existing user by query

Find an Agent

Find an Agent

Finds an existing Agent by query

Find an Organization

Find an Organization

Finds an existing organization by query

Find Tickets

Find Tickets

Finds an existing ticket by query.

Find Latest Comment

Find Latest Comment

Find the latest comment on a ticket

Add Comment to Ticket

Add Comment to Ticket

Add comment to an existing ticket

We'll help you get started

Our team is all set to help you!

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Frequently Asked Questions

How do I start an integration between api.video and Zendesk Support?

To start, connect both your api.video and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in api.video triggers actions in Zendesk Support (or vice versa).

Can we customize how data from api.video is recorded in Zendesk Support?

Absolutely. You can customize how api.video data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.

How often does the data sync between api.video and Zendesk Support?

The data sync between api.video and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from api.video to Zendesk Support?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between api.video and Zendesk Support?

Yes, you can set conditional logic to control the flow of data between api.video and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

api.video

About api.video

api.video is a video hosting and streaming service that allows users to upload, manage, and deliver videos with ease. It provides APIs to integrate video functionalities into applications.

Video and Audio
Learn More
Zendesk Support

About Zendesk Support

Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.

Customer Support
Learn More

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