Connect Backlog and Teamwork Desk to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Backlog
Choose an Action
Automatically do this!
Create Customer
Assign Ticket
Link tasks to ticket
Unassign Ticket
Update Customer
Update Ticket
Create a Ticket
Ready to use Backlog and Teamwork Desk automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Customer Updated
Triggers when a customer's details are updated.
New Note on Ticket
Triggers when a new note is added to a ticket.
Ticket Assigned
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Ticket Unassigned
Do thisActions
Action is the task that follows automatically within your Backlog integrations.
Get all Activities
Find all existing activities
Get Space Logo
Returns logo image of your space.
Get Space Notification
Returns space notification.
Get Space Disk Usage
Returns information about space disk usage.
Get all Projects
Find all existing projects
Get all Notifications
Find all existing notifications
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Frequently Asked Questions
To start, connect both your Backlog and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Backlog triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how Backlog data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Backlog and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Backlog and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Backlog
Backlog is a comprehensive project management and collaboration tool designed to help teams organize their work, track progress, and collaborate effectively. It offers features such as task management, bug tracking, version control, and Gantt charts to streamline project workflows.
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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