Connect Better Stack and ManageEngine ServiceDesk Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
New or Update Incident
New Comments on an Incident
Choose an Action
Automatically do this!
- Request a new Action for ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of Better Stack and ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of Better Stack and ManageEngine ServiceDesk Cloud
Triggers
New or Update Incident
Triggers when new incidents are created, or when existing incidents are updated.
New Comments on an Incident
Retrieve comments added to a specified incident within the last X minutes (default 15), returning newest first.
Actions
Resolve Incident
Resolve an Incident in Better stack.
Add Incident Comment
Post a Markdown-supported comment to a specific Better Stack incident.
Acknowledge Incident
Mark an active Better Stack incident as acknowledged and optionally record the acknowledging email.
Create Incident
Creates a New Incident.
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- Send for Approval acceptCreate Entry of expensesAdd Step
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Frequently Asked Questions
To start, connect both your Better Stack and ManageEngine ServiceDesk Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in Better Stack triggers actions in ManageEngine ServiceDesk Cloud (or vice versa).
Absolutely. You can customize how Better Stack data is recorded in ManageEngine ServiceDesk Cloud. This includes choosing which data fields go into which fields of ManageEngine ServiceDesk Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between Better Stack and ManageEngine ServiceDesk Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Better Stack and ManageEngine ServiceDesk Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Better Stack
Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!
Learn MoreAbout ManageEngine ServiceDesk Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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