Connect BigCommerce and Gainsight Customer Communities to Build Intelligent Automations
Choose a Trigger
When this happens...
Customer Created
Customer Updated
Customer Address Created
Shipment Created
Cart Created
Customer Address Updated
Order Created
Order Status Updated
Order Updated
Product Created
Brand Metafield Created
Brand Metafield Updated
Brand Metafield Deleted
New Cart
Cart Updated
Cart Deleted
Cart Metafield Created
Cart Metafield Updated
Cart Metafield Deleted
Cart Coupon Applied
Cart Converted
Abandoned Cart
Cart Line Item Added
Cart Line Item Updated
Cart Line Item Deleted
New Category
Category Metafields Created
Category Metafields Updated
Category Metafields Deleted
Customer Deleted
Customer Address Updated
Customer Address Deleted
New Inventory Location Metafield
Inventory Location Metafield Deleted
Inventory Location Metafield Updated
New Metafield
Metafield Updated
Metafield Deleted
Modifier Updated
Order Refund Submitted
New Order Transaction Record
Order Transaction Record Updated
Order Metafield Created
Order Metafield Updated
Order Metafield Deleted
New Price Lists Record
Price List Records Updated
Price List Records Deleted
Product Updated
Product Deleted
Product Inventory Updated
Product Inventory Order Updated
Product Metafield Created
Product Metafield Updated
Product Metafield Deleted
Product Variant Metafield Created
Product Variant Metafield Updated
Product Variant Metafield Deleted
Shipment Updated
Shipment Deleted
SKU Created
SKU Updated
SKU Deleted
New Subscriber
Subscriber Updated
Subscriber Deleted
New Channel
Channel Updated
New Channel Cart
Channel Cart Deleted
Email Status Deleted
Email Template Deleted
Channel Metafield Created
Channel Metafield Updated
Channel Metafield Deleted
Channel Order Created
Channel Order Updated
Channel Order Archived
Channel Order Status Updated
Channel Order Message Created
Channel Order Refund Created
Channel Page Created
Script Created
Script Updated
Channel Theme Activated
Choose an Action
Automatically do this!
- Request a new Action for Gainsight Customer Communities
Enable Integrations or automations with these events of BigCommerce and Gainsight Customer Communities
Enable Integrations or automations with these events of BigCommerce and Gainsight Customer Communities
Triggers
Customer Created
Triggers when an new customer is created.
Customer Updated
Triggers when a customer is updated.
Customer Address Created
Triggers when a new customer is created.
Shipment Created
Triggers when a new shipment is created.
Cart Created
Triggers when a new cart is created.
Customer Address Updated
Triggers when a customer address is updated.
Actions
Create Product
Adds a new product to your BigCommerce store.
Search or Create a Product
Search for a product in the catalog Optionally, create a product if none are found.
Create Customer
Create a customer
Create Customer Address
Create a customer's address
Create Blog Post
Create a blog post
Search or Create a Customer Address
Search for a customer's address Optionally, create a customer address if none are found.
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Frequently Asked Questions
To start, connect both your BigCommerce and Gainsight Customer Communities accounts to viaSocket. Once connected, you can set up a workflow where an event in BigCommerce triggers actions in Gainsight Customer Communities (or vice versa).
Absolutely. You can customize how BigCommerce data is recorded in Gainsight Customer Communities. This includes choosing which data fields go into which fields of Gainsight Customer Communities, setting up custom formats, and filtering out unwanted information.
The data sync between BigCommerce and Gainsight Customer Communities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BigCommerce and Gainsight Customer Communities. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About BigCommerce
BigCommerce is a leading eCommerce platform that provides businesses with the tools to create and manage their online stores. It offers a comprehensive suite of features including customizable templates, secure payment gateways, and robust analytics to help businesses grow their online presence and sales.
Learn MoreAbout Gainsight Customer Communities
Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
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