
When this happens...

Automatically do this!
Start a conversation
Send message to agent
Send a message
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When this happensTriggers
A trigger is an event that starts a workflow.
Start a workflow for each new conversation received by the selected AgentX agent.
Retrieves messages from the selected conversation posted in the last few minutes.
Returns agents created within the selected time window, newest first.
Retrieve the agent's messages from the selected conversation that were sent recently.
Action is the task that follows automatically within your BoardCRM integrations.
Add a comment to a specified deal in BoardCrm.
Update an existing lead in BoardCrm by Lead ID to modify name, contact details, company, position, and notes.
Create a new deal (offer) in BoardCrm using the provided lead details and deal field values.
Create a new chat with the selected agent so you can send messages and get responses.
Start a conversation with the selected agent and send your initial message.
Send a message from the chosen Agent into an existing conversation so the Agent can reply.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your BoardCRM and AgentX accounts to viaSocket. Once connected, you can set up a workflow where an event in BoardCRM triggers actions in AgentX (or vice versa).
Absolutely. You can customize how BoardCRM data is recorded in AgentX. This includes choosing which data fields go into which fields of AgentX, setting up custom formats, and filtering out unwanted information.
The data sync between BoardCRM and AgentX typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoardCRM and AgentX. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
BoardCrm is a comprehensive CRM solution designed to streamline customer relationship management and enhance sales processes. With features tailored for efficient contact management, sales tracking, and customer engagement, BoardCrm empowers businesses to build stronger relationships and drive growth.
Learn MoreAgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
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