Full list

Supported Triggers & Actions

Everything you can automate between Botse and Capsule CRM.

When this happensTriggers

A trigger is an event that starts a workflow.

New Incoming Message

New Incoming Message

Runs when a new incoming message arrives for a chosen phone webhook.

New Message Delivered

New Message Delivered

Runs when a message is delivered to a selected phone webhook.

New or Updated Contact

New or Updated Contact

Triggers when a given action is performed on a Person or Organisation.

New or Updated Opportunity

New or Updated Opportunity

Triggers when a given action is performed on an Opportunity.

New or Updated Project

New or Updated Project

Triggers when a given action is performed on a Project.

New or Updated Task

New or Updated Task

Triggers when a given action is performed on a Task.

Do thisActions

Action is the task that follows automatically within your Botse integrations.

Send WhatsApp Template Message

Send WhatsApp Template Message

Update template pagination to use the API paging cursor, disable unsupported search, use the connection base URL, reorder the preview, and refine field text.

Create Contact

Create Contact

Create new contact with custom fields

Delete Contact

Delete Contact

Delete a contact from your contacts list.

Create Contact

Create Contact

Creates a new Person or Organisation.

Update Opportunity

Update Opportunity

Update an existing opportunity

List Tasks

List Tasks

Get a list of all tasks

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Botse
Botse + Capsule CRM
Botse logo

About Botse

Botse is a cutting-edge platform designed to enhance customer interactions through AI-driven chatbots and automation tools. It empowers businesses to streamline communication, improve customer support, and boost engagement by leveraging intelligent bots that can handle a variety of tasks efficiently.

Learn more
Integrations Capsule CRM
Capsule CRM + Botse
Capsule CRM logo

About Capsule CRM

CRM software helps sales teams enhance customer relationship management by centralizing customer information, tracking customer interactions across multiple platforms, and providing tools for effective contact management.

Learn more

Frequently Asked Questions

How do I connect Botse and Capsule CRM?

Sign up for a free viaSocket account, then authorize both your Botse and Capsule CRM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Botse and Capsule CRM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Botse to Capsule CRM?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Capsule CRM. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Botse triggers actions in Capsule CRM, and a separate workflow where Capsule CRM triggers actions in Botse. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Botse and Capsule CRM. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Botse and Capsule CRM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.