Full list

Supported Triggers & Actions

Everything you can automate between Botse and SugarAI.

When this happensTriggers

A trigger is an event that starts a workflow.

New Incoming Message

New Incoming Message

Runs when a new incoming message arrives for a chosen phone webhook.

New Message Delivered

New Message Delivered

Runs when a message is delivered to a selected phone webhook.

New Record Created

New Record Created

Runs when a new record is created in a selected module such as Leads, Contacts, or Tasks.

Record Updated

Record Updated

Runs when an existing record is updated in a specified module such as Leads, Contacts, or Tasks.

Request a new Trigger for Botse

Do thisActions

Action is the task that follows automatically within your Botse integrations.

Send WhatsApp Template Message

Send WhatsApp Template Message

Update template pagination to use the API paging cursor, disable unsupported search, use the connection base URL, reorder the preview, and refine field text.

Create Contact

Create Contact

Create new contact with custom fields

Delete Contact

Delete Contact

Delete a contact from your contacts list.

Create Record In Any Module

Create Record In Any Module

Creates a new record in any module you specify (Leads, Contacts, Tasks, etc.).

Update Record In Any Module

Update Record In Any Module

Updates an existing record in any module you specify (Leads, Contacts, Tasks, etc.).

Find or Create Record In Any Module

Find or Create Record In Any Module

Finds a record in selected module or creates a new one if none exists.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Botse
Botse + SugarAI
Botse logo

About Botse

Botse is a cutting-edge platform designed to enhance customer interactions through AI-driven chatbots and automation tools. It empowers businesses to streamline communication, improve customer support, and boost engagement by leveraging intelligent bots that can handle a variety of tasks efficiently.

Learn more
Integrations SugarAI
SugarAI + Botse
SugarAI logo

About SugarAI

SugarAI is an AI-driven CRM platform that helps you manage your sales, marketing, and customer support better

Learn more

Frequently Asked Questions

How do I connect Botse and SugarAI?

Sign up for a free viaSocket account, then authorize both your Botse and SugarAI accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Botse and SugarAI as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Botse to SugarAI?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach SugarAI. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Botse triggers actions in SugarAI, and a separate workflow where SugarAI triggers actions in Botse. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Botse and SugarAI. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Botse and SugarAI integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.