Connect CallHub and Gainsight Customer Communities to Build Intelligent Automations
Choose a Trigger
When this happens...
Agent Activates Account
New Note Added
New Text Message Received
Transfer Digit Pressed
Choose an Action
Automatically do this!
- Request a new Action for Gainsight Customer Communities
Enable Integrations or automations with these events of CallHub and Gainsight Customer Communities
Enable Integrations or automations with these events of CallHub and Gainsight Customer Communities
Triggers
Agent Activates Account
Runs when Agent Activates Account.
New Note Added
Triggers when a new note is added by an agent for any call center campaign in your CallHub account.
New Text Message Received
Triggers when you receive a text message for any SMS campaign in your CallHub account.
Transfer Digit Pressed
Triggers when the transfer digit is pressed in a voice broadcast campaign
Actions
Create Contact
Add a new contact to CallHub.
Invite an agent
Create a new agent account and send them an invitation email.
Update a contact
Update a contact in CallHub using their phone number or contact ID.
Explore more automations built by businesses and experts
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Frequently Asked Questions
To start, connect both your CallHub and Gainsight Customer Communities accounts to viaSocket. Once connected, you can set up a workflow where an event in CallHub triggers actions in Gainsight Customer Communities (or vice versa).
Absolutely. You can customize how CallHub data is recorded in Gainsight Customer Communities. This includes choosing which data fields go into which fields of Gainsight Customer Communities, setting up custom formats, and filtering out unwanted information.
The data sync between CallHub and Gainsight Customer Communities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between CallHub and Gainsight Customer Communities. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About CallHub
CallHub is a comprehensive communication platform designed to streamline and enhance your outreach efforts. It offers a suite of tools for voice and SMS broadcasting, call center management, and peer-to-peer texting, making it ideal for businesses, political campaigns, and non-profits looking to engage with their audience effectively.
Learn MoreAbout Gainsight Customer Communities
Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
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