Connect CallTrackingMetrics and Fresh kds to Build Intelligent Automations
Ready to use CallTrackingMetrics and Fresh kds automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Call Starts
Runs when a new call starts.
Call Ends
Runs when a call ends.
New Fresh KDS Event
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
Do thisActions
Action is the task that follows automatically within your CallTrackingMetrics integrations.
Create Contact List
Creates a new contact list.
Send SMS
Sends an SMS message from your account to a specified phone number.
List Tracking Numbers
Lists tracking numbers with optional filters for number or name.
Send KDS Message
Send the message to all the location’s devices.
Send Arrival Notification
Send the notification to all the location’s devices.
Cancel KDS Order
Cancel an active KDS order at a chosen location.
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Frequently Asked Questions
To start, connect both your CallTrackingMetrics and Fresh kds accounts to viaSocket. Once connected, you can set up a workflow where an event in CallTrackingMetrics triggers actions in Fresh kds (or vice versa).
Absolutely. You can customize how CallTrackingMetrics data is recorded in Fresh kds. This includes choosing which data fields go into which fields of Fresh kds, setting up custom formats, and filtering out unwanted information.
The data sync between CallTrackingMetrics and Fresh kds typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between CallTrackingMetrics and Fresh kds. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About CallTrackingMetrics
Provides call tracking, dynamic number insertion, routing, recording, and multi-channel attribution to connect calls, texts, chats, and form fills to the marketing sources that drove them. Offers conversation intelligence (AI-driven transcription and analytics), a softphone, developer APIs, and native integrations (Google Ads, HubSpot, Salesforce) to sync call data across stacks.
Learn MoreAbout Fresh kds
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
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