Full list

Supported Triggers & Actions

Everything you can automate between Changecrab and PagerDuty.

When this happensTriggers

A trigger is an event that starts a workflow.

New Incident Instant

New Incident Instant

Triggers when new incidents are created.

New Incident acknowledged

New Incident acknowledged

Triggers when new incidents are acknowledged.

Incident Annotated

Incident Annotated

Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.

Incident Escalated

Incident Escalated

Triggers when an incident is escalated.

Request a new Trigger for Changecrab

Do thisActions

Action is the task that follows automatically within your Changecrab integrations.

List All Change Logs

List All Change Logs

Get all changelogs for account

Get Chanelog Posts

Get Chanelog Posts

Show all posts for a changelog

Get Changelog Categories

Get Changelog Categories

Retrieve a list of all categories for a specific changelog.

Create Changelog

Create Changelog

Create a new changelog.

Create a Changelog Post

Create a Changelog Post

Create a new changelog with the given parameters.

Update Changelog Post

Update Changelog Post

Update a specific post for a changelog.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect Changecrab and PagerDuty?

Sign up for a free viaSocket account, then authorize both your Changecrab and PagerDuty accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Changecrab and PagerDuty as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Changecrab to PagerDuty?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach PagerDuty. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Changecrab triggers actions in PagerDuty, and a separate workflow where PagerDuty triggers actions in Changecrab. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Changecrab and PagerDuty. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Changecrab and PagerDuty integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.