Connect Customer.io and Basin
Integrate Customer.io with Basin to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Customer.io + Basin flows
Start from a real workflow other teams are already running.
Choose a trigger
Customer.io
When this happens...
Customer Events
Email Events
In-app Message Events
Push Events
SMS Events
Slack Events
Choose an action
Basin
Automatically do this!
Create Project
Create Form
Update Form
Update Submissions
Create Project in Basin when Customer Events from Customer.io
Use this flowCreate Form in Basin when Customer Events from Customer.io
Use this flowUpdate Form in Basin when Customer Events from Customer.io
Use this flowUpdate Submissions in Basin when Customer Events from Customer.io
Use this flowCreate Project in Basin when Email Events in Customer
Use this flowCreate Form in Basin when Email Events in Customer
Use this flowUpdate Form in Basin when Email Events in Customer
Use this flowUpdate Submissions in Basin when Email Events in Customer
Use this flowCreate Project in Basin when In-app Message Events in Customer
Use this flowCreate Form in Basin when In-app Message Events in Customer
Use this flowSupported Triggers & Actions
Everything you can automate between Customer.io and Basin.
When this happensTriggers
A trigger is an event that starts a workflow.
Customer Events
Triggers when Events are performed on customer
Email Events
Triggers when Events are performed on Email.
In-app Message Events
Triggers when Events are performed on messages.
Push Events
Triggers when a push notification is drafted.
SMS Events
Trigger when an SMS delivery event happens (e.g., sent, delivered, failed, opened, clicked).
Slack Events
Triggers when a slack message is drafted, attempted, sent, clicked, failed or undelivered.
Do thisActions
Action is the task that follows automatically within your Customer.io integrations.
List campaigns
Returns a list of all of your collections, including the name and schema for each collection.
Create manual segment
Create a manual segment with a name and a description. This request creates an empty segment
Delete a segment
Delete a manual segment.
Create Project
Creates new project.
Create Form
Creates a new form
Update Form
Updates existing forms.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Customer.io
Customer.io is a versatile marketing automation platform designed to help businesses create, send, and optimize targeted email campaigns. It enables users to engage with their audience through personalized messaging and automated workflows, ensuring effective communication and improved customer relationships.
Learn moreSimilar apps
About Basin
Basin is a powerful tool designed to streamline form management and data collection for businesses and developers. It offers a seamless way to handle form submissions without the need for server-side code, making it ideal for web developers and businesses looking to simplify their form handling processes.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Customer.io and Basin accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Customer.io and Basin as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Basin. No coding required.
Yes. You can set up a workflow where Customer.io triggers actions in Basin, and a separate workflow where Basin triggers actions in Customer.io. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Customer.io and Basin. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Customer.io and Basin integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
