Connect Deskpro and Ably Realtime to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an Action
Automatically do this!
- Request a new Action for Ably Realtime
Enable Integrations or automations with these events of Deskpro and Ably Realtime
Enable Integrations or automations with these events of Deskpro and Ably Realtime
Triggers
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Actions
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
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Frequently Asked Questions
To start, connect both your Deskpro and Ably Realtime accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Ably Realtime (or vice versa).
Absolutely. You can customize how Deskpro data is recorded in Ably Realtime. This includes choosing which data fields go into which fields of Ably Realtime, setting up custom formats, and filtering out unwanted information.
The data sync between Deskpro and Ably Realtime typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Deskpro and Ably Realtime. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Ably Realtime
Ably Realtime is a platform that provides real-time messaging and data streaming services, enabling developers to build live and interactive applications with ease. It offers features such as pub/sub messaging, presence, and message history, ensuring reliable and scalable communication for various use cases.
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