Connect Deskpro and Docstar
Integrate Deskpro with Docstar to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Find Documents in Docstar when New Organization in Deskpro
Create Page in Docstar when New Organization in Deskpro
List All Pages from Docstar when New Organization in Deskpro
View Page Text and Metadata from Docstar when New Organization in Deskpro
Create Page Endpoint in Docstar when New Organization in Deskpro
Popular Deskpro + Docstar flows
Start from a real workflow other teams are already running.
Choose a trigger
Deskpro
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an action
Docstar
Automatically do this!
Find Documents
Create Page
List All Pages
View Page Text and Metadata
Create Page Endpoint
Create FAQ Entries
Approve or Reject FAQ
View FAQ Details
Find Documents in Docstar when New Organization in Deskpro
Use this flowCreate Page in Docstar when New Organization in Deskpro
Use this flowList All Pages from Docstar when New Organization in Deskpro
Use this flowView Page Text and Metadata from Docstar when New Organization in Deskpro
Use this flowCreate Page Endpoint in Docstar when New Organization in Deskpro
Use this flowCreate FAQ Entries in Docstar when New Organization in Deskpro
Use this flowApprove or Reject FAQ in Docstar when New Organization in Deskpro
Use this flowView FAQ Details in Docstar when New Organization in Deskpro
Use this flowFind Documents in Docstar when New Person Added in Deskpro
Use this flowCreate Page in Docstar when New Person Added in Deskpro
Use this flowSupported Triggers & Actions
Everything you can automate between Deskpro and Docstar.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Document Is Created
Runs when document is created
New Pages/Documents
Fetch pages added to the selected collection since the configured recent time window.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Docstar
Docstar is a comprehensive document management solution designed to streamline the way businesses handle, store, and access their documents. With advanced features for document capture, indexing, and retrieval, Docstar enhances productivity and ensures secure document handling.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Deskpro and Docstar accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Deskpro and Docstar as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Docstar. No coding required.
Yes. You can set up a workflow where Deskpro triggers actions in Docstar, and a separate workflow where Docstar triggers actions in Deskpro. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Deskpro and Docstar. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Deskpro and Docstar integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
