Connect Deskpro and Growthbook to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an Action
Automatically do this!
Create a Single Project
Edit a Single Project
Deletes a Single Project
Create a New Environment
Update an Environment
Deletes a Single Environment
Create a Single Feature
Deletes a Single Feature
Create a Single Metric
Create a Single Archetype
Deletes a single archetype
Update a Single Archetype
Deletes a metric
Create a Single Dimension
Update a Single Dimension
Deletes a Single Dimension
Create a Single Fact Table
Deletes a Single Fact Table
Update a Single Fact Table
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Project Created
Triggers when a new project is created in GrowthBook.
Feature Created
Triggers when a Feature Created.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
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Frequently Asked Questions
To start, connect both your Deskpro and Growthbook accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Growthbook (or vice versa).
Absolutely. You can customize how Deskpro data is recorded in Growthbook. This includes choosing which data fields go into which fields of Growthbook, setting up custom formats, and filtering out unwanted information.
The data sync between Deskpro and Growthbook typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Deskpro and Growthbook. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Growthbook
GrowthBook is a feature flagging and A/B testing platform designed to help teams make data-driven decisions. It allows users to easily manage feature rollouts, conduct experiments, and analyze results to optimize product development and user experience.
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