Connect Deskpro and TimeOps to Build Intelligent Automations

Choose a Trigger

Deskpro

When this happens...

Choose an Action

TimeOps

Automatically do this!

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

New Project

New Project

Triggers when new project is created.

New User

New User

Triggers when new user will be created.

Request a new Trigger for Deskpro

Do thisActions

Action is the task that follows automatically within your Deskpro integrations.

Create Brand

Create Brand

Create a Breand in Deskpro

Create Ticket

Create Ticket

Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.

Create Organization

Create Organization

Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.

Find Ticket

Find Ticket

Retrieve tickets from Deskpro using a query string.

Find Organization

Find Organization

Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.

Add Message to Ticket

Add Message to Ticket

Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.

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Frequently Asked Questions

How do I start an integration between Deskpro and TimeOps?

To start, connect both your Deskpro and TimeOps accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in TimeOps (or vice versa).

Can we customize how data from Deskpro is recorded in TimeOps?

Absolutely. You can customize how Deskpro data is recorded in TimeOps. This includes choosing which data fields go into which fields of TimeOps, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Deskpro and TimeOps?

The data sync between Deskpro and TimeOps typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Deskpro to TimeOps?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Deskpro and TimeOps?

Yes, you can set conditional logic to control the flow of data between Deskpro and TimeOps. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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TimeOps

About TimeOps

TimeOps is a comprehensive platform designed to streamline and optimize time management and tracking for businesses and individuals. It offers tools for scheduling, tracking work hours, and analyzing productivity, making it an essential tool for efficient time management.

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