Connect Document360 and Freshservice to Build Intelligent Automations
Enable Integrations or automations with these events of Document360 and Freshservice
Enable Integrations or automations with these events of Document360 and Freshservice
Actions
Create a Document
Creates a new document
Update a Document
Updates the details of the document by it's id.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Document360 and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Document360 triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Document360 data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Document360 and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Document360 and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Document360
Document360 is a knowledge base software that helps to create, collaborate, and publish a self-service knowledge base for your products or services with ease.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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