Connect Facebook Pages and Zendesk Support
Integrate Facebook Pages with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New Comment Appears on Facebook Pages
Add Comment to Ticket in Zendesk Support when New Comment Appears on Facebook Pages
Add Tags to Ticket in Zendesk Support when New Comment Appears on Facebook Pages
Find or List Groups in Zendesk Support when New Comment Appears on Facebook Pages
List All Tickets from Zendesk Support when New Page Mention / Tag on Facebook Pages
Popular Facebook Pages + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Facebook Pages
When this happens...
New Comment Appears
New Page Mention / Tag
New Post Published
New Post Reaction
New Recommendation Appears
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when New Comment Appears on Facebook Pages
Use this flowAdd Comment to Ticket in Zendesk Support when New Comment Appears on Facebook Pages
Use this flowAdd Tags to Ticket in Zendesk Support when New Comment Appears on Facebook Pages
Use this flowFind or List Groups in Zendesk Support when New Comment Appears on Facebook Pages
Use this flowList All Tickets from Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowAdd Comment to Ticket in Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowAdd Tags to Ticket in Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowCreate Or Update Organization in Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowCreate or Update Customer in Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowRemove Tags From Ticket in Zendesk Support when New Page Mention / Tag on Facebook Pages
Use this flowSupported Triggers & Actions
Everything you can automate between Facebook Pages and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Comment Appears
Runs when new comment appears
New Page Mention / Tag
Triggers when your Facebook Page is mentioned or tagged in a post or comment.
New Post Published
Runs when a new post is published on your Facebook Page.
New Post Reaction
Runs when someone reacts to a post on a selected Facebook Page.
New Recommendation Appears
Runs when a new recommendation is posted on the selected Facebook Page.
New Organization Created or Updated
Runs when organization changes
Do thisActions
Action is the task that follows automatically within your Facebook Pages integrations.
Create Page Post Photo
Uploads a photo to your Facebook Page and posts it to the stream.
Create Page Share URL Post
Creates a new post to your page with the website url.
List Page Posts
List page posts.
Get Page Post Details
Retrieve a post's full content, media (photos/videos), and engagement stats for a specific Facebook Page post.
Reply Comment on Page Post
Replies a comment on a page post.
Comment on a Page Post
Comment on a Page Post.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Facebook Pages
Facebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Facebook Pages and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Facebook Pages and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Facebook Pages triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Facebook Pages. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Facebook Pages and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Facebook Pages and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
