Connect Fireflies and InvGate Service Desk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Meeting
Watch New Events
Choose an Action
Automatically do this!
- Request a new Action for InvGate Service Desk
Enable Integrations or automations with these events of Fireflies and InvGate Service Desk
Enable Integrations or automations with these events of Fireflies and InvGate Service Desk
Triggers
New Meeting
Triggers when a new meeting with transcripts is created
Watch New Events
Runs when new transcript or summary is available
Actions
Upload Audio
Creates a new meeting in Fireflies to be stored, transcribed, and shared.
Find Meeting by ID
Find a meeting transcript by its ID.
Find Meeting By Call Details
Find meetings by call details
Show Recent Meeting Details
Show latest meeting details
Find All Meetings
Find meetings and show their details, attendees, and transcripts.
Share Meeting Transcript
Share transcript and recording
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Frequently Asked Questions
To start, connect both your Fireflies and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Fireflies triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how Fireflies data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Fireflies and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fireflies and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Fireflies
Fireflies.ai is an AI-powered meeting assistant that helps users transcribe, search, and analyze voice conversations. It integrates with various conferencing platforms to automatically record and transcribe meetings, making it easier for teams to collaborate and access important information from their discussions.
Learn MoreAbout InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
Learn More
