Connect Freshchat Classic and Sangam CRM
Integrate Freshchat Classic with Sangam CRM to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create a User in Freshchat when New Lead Created in Sangam CRM
Search Users in Freshchat Classic when New Lead Created in Sangam CRM
Create a conversation in Freshchat Classic when New Lead Created in Sangam CRM
Search User in Freshchat Classic when New Lead Created in Sangam CRM
Create a User in Freshchat when New Contact Created in Sangam CRM
Popular Freshchat Classic + Sangam CRM flows
Start from a real workflow other teams are already running.
Create a User in Freshchat when New Lead Created in Sangam CRM
Use this flowSearch Users in Freshchat Classic when New Lead Created in Sangam CRM
Use this flowCreate a conversation in Freshchat Classic when New Lead Created in Sangam CRM
Use this flowSearch User in Freshchat Classic when New Lead Created in Sangam CRM
Use this flowCreate a User in Freshchat when New Contact Created in Sangam CRM
Use this flowSearch Users in Freshchat Classic when New Contact Created in Sangam CRM
Use this flowCreate a conversation in Freshchat Classic when New Contact Created in Sangam CRM
Use this flowSearch User in Freshchat Classic when New Contact Created in Sangam CRM
Use this flowCreate a User in Freshchat when Opportunity Created in Sangam CRM
Use this flowSearch Users in Freshchat Classic when Opportunity Created in Sangam CRM
Use this flowSupported Triggers & Actions
Everything you can automate between Freshchat Classic and Sangam CRM.
When this happensTriggers
A trigger is an event that starts a workflow.
New Lead Created
Runs when a new lead is created.
New Contact Created
Trigger when new contact is created
Opportunity Created
Runs when opportunity created
New Ticket Created
Runs when new ticket is created
New Account Created
Runs when new account is created
New Task Created
Runs when new task is created
Do thisActions
Action is the task that follows automatically within your Freshchat Classic integrations.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
Create a new Lead
Add a new lead to Sangam CRM using selected custom fields and an optional next follow-up date.
Create Opportunity
Create a new sales opportunity
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn by building automations
Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
Learn how to automate Freshchat Classic and Sangam CRM workflows.
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About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn more
About Sangam CRM
Sangam CRM is a business CRM platform for managing sales, marketing, helpdesk support, internal tasks, and automated business workflows, with web, mobile, API, and integration capabilities.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshchat Classic and Sangam CRM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshchat Classic and Sangam CRM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Sangam CRM. No coding required.
Yes. You can set up a workflow where Freshchat Classic triggers actions in Sangam CRM, and a separate workflow where Sangam CRM triggers actions in Freshchat Classic. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshchat Classic and Sangam CRM. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshchat Classic and Sangam CRM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
