Connect Freshsales Classic and Respond.io
Integrate Freshsales Classic with Respond.io to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Assign/Unassign Conversation in Respond.io when When a new contact is created in Freshsales Classic
List All Users in Respondio when When a new contact is created in Freshsales Classic
List All Contacts in Respondio when When a new contact is created in Freshsales Classic
Create a Comment in Respond.io when When a new contact is created in Freshsales Classic
Add Space Tag in Respondio when When a new contact is created in Freshsales Classic
Popular Freshsales Classic + Respond.io flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshsales Classic
When this happens...
When a new contact is created
When a new account is created
When a new deal is created
When a new task is created
Deal Stage Changes
Choose an action
Respond.io
Automatically do this!
Assign/Unassign Conversation
List All Users
List All Contacts
Create a Comment
Add Space Tag
Add Tags
Create Contact
Create Custom Field
Update Contact
Update Contact Lifecycle
Open/Close Conversation
Update Space Tag
Find Contact
List or Get Message
List Contact Channel
Delete Space Tag
Delete Contact
Send Message
Assign/Unassign Conversation in Respond.io when When a new contact is created in Freshsales Classic
Use this flowList All Users in Respondio when When a new contact is created in Freshsales Classic
Use this flowList All Contacts in Respondio when When a new contact is created in Freshsales Classic
Use this flowCreate a Comment in Respond.io when When a new contact is created in Freshsales Classic
Use this flowAdd Space Tag in Respondio when When a new contact is created in Freshsales Classic
Use this flowAdd Tags in Respondio when When a new contact is created in Freshsales Classic
Use this flowCreate Contact in Respondio when When a new contact is created in Freshsales Classic
Use this flowCreate Custom Field in Respond.io when When a new contact is created in Freshsales Classic
Use this flowUpdate Contact in Respondio when When a new contact is created in Freshsales Classic
Use this flowUpdate Contact Lifecycle in Respond.io when When a new contact is created in Freshsales Classic
Use this flowSupported Triggers & Actions
Everything you can automate between Freshsales Classic and Respond.io.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new contact is created
Runs the workflow automatically when a new contact is added to your Freshsales Classic account.
When a new account is created
Runs the workflow automatically whenever a new account is created in Freshsales Classic.
When a new deal is created
Runs the workflow automatically whenever a new deal is created in the account.
When a new task is created
Runs the workflow automatically whenever a new task is created in Freshsales Classic.
Deal Stage Changes
Runs when deal stage changes
New Contact
Triggers when new contact created.
Do thisActions
Action is the task that follows automatically within your Freshsales Classic integrations.
Find Accounts
Search accounts by name or a custom field and return matching records from Freshsales Classic.
Find Contacts
Find contacts by email, name, or a custom field.
Create Account
Create a new account in Freshsales Classic.
Create Contact
Create a new contact using an email (required) and optional details such as first and last name, phone, job title, lifecycle stage, tags, and other fields. Fails if a contact with the same email already exists.
Update Account
Update an existing account by its name—modify phone, website, and other account fields. Requires a single matching account name.
Update Contact
Find a contact by email and update its details (name, phone, job title, lifecycle stage, tags, and selected custom fields).
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshsales Classic
Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.
Learn more
About Respond.io
respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshsales Classic and Respond.io accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshsales Classic and Respond.io as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Respond.io. No coding required.
Yes. You can set up a workflow where Freshsales Classic triggers actions in Respond.io, and a separate workflow where Respond.io triggers actions in Freshsales Classic. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshsales Classic and Respond.io. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshsales Classic and Respond.io integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
