Connect Freshsales Suite and CallTrackingMetrics
Integrate Freshsales Suite with CallTrackingMetrics to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Contact List in CallTrackingMetrics when Contact Created in Freshsales Suite
Send SMS via CallTrackingMetrics when Contact Created in Freshsales Suite
List Tracking Numbers from CallTrackingMetrics when Contact Created in Freshsales Suite
Create Contact List in CallTrackingMetrics when Deal Updated in Freshsales Suite
Send SMS via CallTrackingMetrics when Deal Updated in Freshsales Suite
Popular Freshsales Suite + CallTrackingMetrics flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshsales Suite
When this happens...
Contact Created
Deal Updated
New Deal Created
Contact Updated
Choose an action
CallTrackingMetrics
Automatically do this!
Create Contact List
Send SMS
List Tracking Numbers
Create Contact List in CallTrackingMetrics when Contact Created in Freshsales Suite
Use this flowSend SMS via CallTrackingMetrics when Contact Created in Freshsales Suite
Use this flowList Tracking Numbers from CallTrackingMetrics when Contact Created in Freshsales Suite
Use this flowCreate Contact List in CallTrackingMetrics when Deal Updated in Freshsales Suite
Use this flowSend SMS via CallTrackingMetrics when Deal Updated in Freshsales Suite
Use this flowList Tracking Numbers from CallTrackingMetrics when Deal Updated in Freshsales Suite
Use this flowCreate Contact List in CallTrackingMetrics when New Deal Created in Freshsales Suite
Use this flowSend SMS via CallTrackingMetrics when New Deal Created in Freshsales Suite
Use this flowList Tracking Numbers from CallTrackingMetrics when New Deal Created in Freshsales Suite
Use this flowCreate Contact List in CallTrackingMetrics when Contact Updated in Freshsales Suite
Use this flowSupported Triggers & Actions
Everything you can automate between Freshsales Suite and CallTrackingMetrics.
When this happensTriggers
A trigger is an event that starts a workflow.
Contact Created
Runs when a contact is created in the selected view
Deal Updated
Runs when a deal is updated within the selected recent time frame.
New Deal Created
Runs when a new deal is created in Freshsales Suite.
Contact Updated
Runs when an existing contact is updated.
New Call Starts
Runs when a new call starts.
Call Ends
Runs when a call ends.
Do thisActions
Action is the task that follows automatically within your Freshsales Suite integrations.
Update Account
Update an existing account
Create Deal
Create a new deal.
Create Task
Creates a new task in Freshsales Suite.
Update Deal
Update an existing deal.
Add Note to Contact
Add a note to a contact.
Find User
Search an existing User with the matching email ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshsales Suite
Freshsales Suite is a comprehensive CRM solution that combines sales, marketing, and support functionalities into one unified platform. It helps businesses streamline their sales processes, manage customer relationships, and improve overall efficiency.
Learn more
About CallTrackingMetrics
Provides call tracking, dynamic number insertion, routing, recording, and multi-channel attribution to connect calls, texts, chats, and form fills to the marketing sources that drove them. Offers conversation intelligence (AI-driven transcription and analytics), a softphone, developer APIs, and native integrations (Google Ads, HubSpot, Salesforce) to sync call data across stacks.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshsales Suite and CallTrackingMetrics accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshsales Suite and CallTrackingMetrics as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach CallTrackingMetrics. No coding required.
Yes. You can set up a workflow where Freshsales Suite triggers actions in CallTrackingMetrics, and a separate workflow where CallTrackingMetrics triggers actions in Freshsales Suite. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshsales Suite and CallTrackingMetrics. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshsales Suite and CallTrackingMetrics integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
