Connect Freshservice and SMS Manager by BulkSMS to Build Intelligent Automations
Ready to use Freshservice and SMS Manager by BulkSMS automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Delivery Receipt Received
Runs when a sent message is delivered or fails.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Send SMS
Send an SMS message to one or more phone numbers.
Create Contact
Adds a new contact to SMS Manager.
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Frequently Asked Questions
To start, connect both your Freshservice and SMS Manager by BulkSMS accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in SMS Manager by BulkSMS (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in SMS Manager by BulkSMS. This includes choosing which data fields go into which fields of SMS Manager by BulkSMS, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and SMS Manager by BulkSMS typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and SMS Manager by BulkSMS. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout SMS Manager by BulkSMS
SMS Manager by BulkSMS.com.au is a bulk SMS and MMS messaging platform. Send and receive text messages via API.
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