Connect Freshservice and Ably Realtime to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for Ably Realtime
Enable Integrations or automations with these events of Freshservice and Ably Realtime
Enable Integrations or automations with these events of Freshservice and Ably Realtime
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Freshservice and Ably Realtime accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Ably Realtime (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Ably Realtime. This includes choosing which data fields go into which fields of Ably Realtime, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Ably Realtime typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Ably Realtime. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Ably Realtime
Ably Realtime is a platform that provides real-time messaging and data streaming services, enabling developers to build live and interactive applications with ease. It offers features such as pub/sub messaging, presence, and message history, ensuring reliable and scalable communication for various use cases.
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