
When this happens...

Automatically do this!
Enable Integrations or automations with these events of Freshservice and AdFly
Creates a new support ticket in Freshservice.
Adds a note to an existing ticket to provide additional information.
Allows you to create a Requester in Freshservice for your support domain.

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Freshservice and AdFly accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in AdFly (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in AdFly. This includes choosing which data fields go into which fields of AdFly, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and AdFly typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and AdFly. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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