Connect Freshservice and Breakcold to Build Intelligent Automations
Ready to use Freshservice and Breakcold automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Lead
Runs when a new lead is created in Breakcold.
New List
Runs when a new list is created.
New Tag
Runs when a new tag is created.
New Status
Runs when a new status is created.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create or Update Lead
Creates a new lead or updates an existing lead in Breakcold.
Create List
Adds a new list to your Breakcold account.
Create Reminder
Adds a reminder to a lead in your Breakcold account.
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Frequently Asked Questions
To start, connect both your Freshservice and Breakcold accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Breakcold (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Breakcold. This includes choosing which data fields go into which fields of Breakcold, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Breakcold typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Breakcold. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Breakcold
AI-native sales CRM that automates lead capture, pipeline movement, and task creation across Email, LinkedIn, WhatsApp, and Telegram. Provides meeting intelligence, enrichment, webhooks and a public REST API (api.breakcold.com) for integrations.
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