Connect Freshservice and Clappia to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Clappia
Enable Integrations or automations with these events of Freshservice and Clappia
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Clappia submission
Create a new submission in a chosen Clappia app using the provided form data and requester email.
Update submission
Update an existing submission's form data.
Update submission status
Update a submission's status and optionally add comments.
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Frequently Asked Questions
To start, connect both your Freshservice and Clappia accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Clappia (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Clappia. This includes choosing which data fields go into which fields of Clappia, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Clappia typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Clappia. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Clappia
Clappia provides a cloud workplace where a suite of custom apps can be created within minutes by any business user.
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