Connect Freshservice and Eledo to Build Intelligent Automations

Choose a Trigger

Freshservice

When this happens...

Choose an Action

Eledo

Automatically do this!

Enable Integrations or automations with these events of Freshservice and Eledo

Enable Integrations or automations with these events of Freshservice and Eledo

Actions

Create Requestor

Create Requestor

Allows you to create a Requester in Freshservice for your support domain.

Add Notes to a Ticket

Add Notes to a Ticket

Creates a ticket approval request.

Create Ticket

Create Ticket

Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.

Generate PDF Document

Generate PDF Document

Create a PDF from an Eledo template and return a download link. Optionally make the file temporary for one-time download.

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Frequently Asked Questions

How do I start an integration between Freshservice and Eledo?

To start, connect both your Freshservice and Eledo accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Eledo (or vice versa).

Can we customize how data from Freshservice is recorded in Eledo?

Absolutely. You can customize how Freshservice data is recorded in Eledo. This includes choosing which data fields go into which fields of Eledo, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Freshservice and Eledo?

The data sync between Freshservice and Eledo typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Freshservice to Eledo?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Freshservice and Eledo?

Yes, you can set conditional logic to control the flow of data between Freshservice and Eledo. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Freshservice

About Freshservice

Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.

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Eledo

About Eledo

Eledo is a PDF service that helps you with your automated document creation. Build your document template in Eledo online editor and include dynamic elements.

Learn More