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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Space
Triggers when new Space is Created.
New Comment
Trigger when new Comment is Created on Card.
New Card
Triggers when new Card is Created.
New Column
Triggers when new Column is Created in Board.
New Board
Triggers when new Board is Created in Space.
Update Board
Triggers when an Existing Board is Updated in Space.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Card
Creates a New Card.
Add Comment to Card
Add Comment to an Existing Card.
Create Space
Creates a New Space.
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Frequently Asked Questions
To start, connect both your Freshservice and FlowFast accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in FlowFast (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in FlowFast . This includes choosing which data fields go into which fields of FlowFast , setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and FlowFast typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and FlowFast . For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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