Connect Freshservice and GitLab to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Find Project Merge Requests
Find All Merge Requests
Create a Commit
Create Merge Request
Create Branch
Add Note to Merge Request or Thread
Find Group Merge Requests
Create Issue
Add Note To Issue
Ready to use Freshservice and GitLab automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Commit
Triggers when a commit is made on a specified project.
Merge Request Review Request
Triggers when you are requested to review a merge request.
New Job Event
Trigger for a specified job event in a project.
New Issue Comment
Triggers when a new comment is made on an issue in the selected project.
New Project Merge Request Event
Triggers on an open, merge, or close merge request event.
New Project Issue Event
Triggers on project issue event. e.g. when an issue is opened, closed or updated.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Find Project Merge Requests
Find merge request for a project.
Find All Merge Requests
Finds all Merge Requests that the authenticated user has access to.
Create a Commit
Creates a new commit. Supports creating or updating a file.
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Frequently Asked Questions
To start, connect both your Freshservice and GitLab accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in GitLab (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in GitLab. This includes choosing which data fields go into which fields of GitLab, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and GitLab typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and GitLab. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout GitLab
GitLab is a comprehensive DevOps platform that provides source code management, CI/CD pipelines, and project management tools, enabling teams to collaborate efficiently on software development projects.
Learn More
