Connect Freshservice and Growthbook to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create a Single Project
Edit a Single Project
Deletes a Single Project
Create a New Environment
Update an Environment
Deletes a Single Environment
Create a Single Feature
Deletes a Single Feature
Create a Single Metric
Create a Single Archetype
Deletes a single archetype
Update a Single Archetype
Deletes a metric
Create a Single Dimension
Update a Single Dimension
Deletes a Single Dimension
Create a Single Fact Table
Deletes a Single Fact Table
Update a Single Fact Table
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Project Created
Triggers when a new project is created in GrowthBook.
Feature Created
Triggers when a Feature Created.
New Metric Created
Triggers when a new metric is created.
New Archetype Created
Triggers when a new archetype is created in GrowthBook.
New Dimension Created
Triggers when a new dimension is created in GrowthBook.
New Fact Table Created
Triggers when a new Fact Table is created in GrowthBook.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Create a Single Project
Creates a new project in GrowthBook.
Edit a Single Project
Updates the details of an existing project in GrowthBook.
Deletes a Single Project
Deletes an existing project from GrowthBook.
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Frequently Asked Questions
To start, connect both your Freshservice and Growthbook accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Growthbook (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Growthbook. This includes choosing which data fields go into which fields of Growthbook, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Growthbook typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Growthbook. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Growthbook
GrowthBook is a feature flagging and A/B testing platform designed to help teams make data-driven decisions. It allows users to easily manage feature rollouts, conduct experiments, and analyze results to optimize product development and user experience.
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