Connect Freshservice and Hive to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create Action for Project
Create Message
Copy Project
Update Action
Create Action for WorkSpace
Trigger Action Template
Create Project
Ready to use Freshservice and Hive automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Action
Triggers when new action on hive.
Updated Action
Triggers when an existing action is updated on hive.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Create Action for Project
Creates a new action for Project.
Create Message
creates a new message in hive.
Copy Project
Copy a Project.
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Frequently Asked Questions
To start, connect both your Freshservice and Hive accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Hive (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Hive. This includes choosing which data fields go into which fields of Hive, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Hive typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Hive. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Hive
Hive is a powerful project management and collaboration platform designed to help teams work more efficiently. With features like task management, messaging, file sharing, and analytics, Hive streamlines workflows and enhances productivity.
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