Connect Freshservice and Hive to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create Action for Workspace
Create Message
Copy Project
Update Hive Action
Create Task in Hive Workspace
Apply Action Template
Create Project
List Users
List Workspaces
Create Custom Tag
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Action Created
Runs when a new action is created in the selected project.
Updated Action
Retrieve actions from the selected project in a workspace that were modified within the past specified minutes.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Action for Workspace
Creates a new task in the specified Hive workspace and sets its scheduled date.
Create Message
Creates a new message in a Hive workspace group, optionally including the sender's name, picture, and message color.
Copy Project
Create a new project in the selected workspace by copying an existing project's settings; optionally include dates, assignees, and action statuses.
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Frequently Asked Questions
To start, connect both your Freshservice and Hive accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Hive (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Hive. This includes choosing which data fields go into which fields of Hive, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Hive typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Hive. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Hive
Hive is a powerful project management and collaboration platform designed to help teams work more efficiently. With features like task management, messaging, file sharing, and analytics, Hive streamlines workflows and enhances productivity.
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