Connect Freshservice and joonto to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for joonto
Enable Integrations or automations with these events of Freshservice and joonto
Enable Integrations or automations with these events of Freshservice and joonto
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Freshservice and joonto accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in joonto (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in joonto. This includes choosing which data fields go into which fields of joonto, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and joonto typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and joonto. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout joonto
JOONTO automatically tracks, manages, and monitors your business user's call activities from their mobile phone including call stats, optional call recording, call logs, and call monitoring.
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