Connect Freshservice and Mintlify to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Mintlify
Enable Integrations or automations with these events of Freshservice and Mintlify
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Agent Job
Starts an AI job that creates or updates documentation in the chosen branch.
Search Documents
Search Mintlify documentation to find relevant articles, guides, or references using your search terms.
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Frequently Asked Questions
To start, connect both your Freshservice and Mintlify accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Mintlify (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Mintlify. This includes choosing which data fields go into which fields of Mintlify, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Mintlify typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Mintlify. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Mintlify
AI-native documentation platform for building, hosting, and maintaining developer docs with a WYSIWYG editor, docs-as-code workflow, and Git sync. Provides interactive API playgrounds, an embeddable AI assistant, semantic search, and programmatic REST APIs (api.mintlify.com) for automation and integrations.
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