Connect Freshservice and Mobile Text Alerts to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Add Subscriber
Add subscriber to group
Send SMS Message
Create Message Template
Delete Scheduled Message
Remove Subscribers from Group
Ready to use Freshservice and Mobile Text Alerts automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Delivery Status Updated
Triggered when a sent SMS message's delivery status changes (e.g., delivered, failed, or pending).
SMS Reply Received
Triggers when a new message reply is received.
New SMS Sent
Triggered when a new SMS message is sent.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Add Subscriber
Adds a new subscriber.
Add subscriber to group
Add a specific subcriber to group.
Send SMS Message
Send a text message to one or more selected subscribers or groups.
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Frequently Asked Questions
To start, connect both your Freshservice and Mobile Text Alerts accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Mobile Text Alerts (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Mobile Text Alerts. This includes choosing which data fields go into which fields of Mobile Text Alerts, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Mobile Text Alerts typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Mobile Text Alerts. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Mobile Text Alerts
Mobile Text Alerts allows you send mass SMS text messages to your group.
Learn More
